If you have any questions about your purchase or our service to you, please do not hesitate to make contact with us to see how we can help you.
To assist us with this policy we require you to take some simple steps
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Keep the item clean. One way to do this is for items such as the Pressage Bandage is to wrap the horses limb in glad wrap (cling film) first when trying it on for size.
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If you have doubts as to the fit, get in contact with us.
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When returning the item, please include any original packaging.
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We also suggest that return items are sent by tracked post to ensure we receive the items. We cannot guarantee that we will receive your returned item otherwise.
Of course, there has to be some boring rules:
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Your Item cannot be returned if it has been more than 30 days since purchase (come on, that sort of makes sense right?)
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The items must be in a resalable condition. This means that if the item is stained, ripped or otherwise damaged, your item cannot be returned.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If the product being returned is faulty, and the Consumer Guarantee Act applies, myhorse.co.nz will meet our obligation to provide a remedy under The Consumer Guarantees Act.
